Engagement with customers and employees across multichannel is more important than ever.
HappyOrNot offers customer experience measurement solutions for digital and physical environments, allowing us to collect actionable information via its Digital Smiley, Smiley Terminal and Smiley Touch.
To complete this offer, we are launching the Smiley Link ™.
This is an additional way for customers to share their “contactless” feedbacks and comments using their mobile phone.
Le Smiley Link™ uses QR codes and short URLs that are added to question sheets or the tablet as a means of accessing a survey.
In addition, it allows customers to give their opinions when they want.
As far as businesses are concerned, this gives them additional information to improve their performance.
Give your customer opinion via your mobile phone! A convenient and easy way for customers to give their feedback “without contact”.
It is very easy and quick to give your opinion:
1. Scan the QR code or type the URL with your mobile phone.
2. Give your opinion by selecting your Smiley.
3. Add a comment in the box provided for this purpose, available for the Smiley Touch and Smiley Terminal!
In addition to the “contactless” capability offered by this new Smiley Link, it allows you to increase your response rates, allowing businesses to print and place question sheets as posters for attention of your customers on the survey.
In summary, this new Smiley Link ™ offers the following facilities:
. The Smiley Link ™ QR code present on the printable question sheet is automatically generated by clicking on a link in the HappyOrNot reports that you receive by email.
. You can activate the QR code or URL directly on your touch screen of your Smiley Touch.
. It can be used with our Smiley Terminal and Smiley Touch products as an additional method of collecting feedback to further increase your response rates.
. he QR code or the URL can be added to all your customer communications (SMS, receipts, or any other communication material) allowing your customers to respond anytime and anywhere.
. The QR code of the Smiley Link ™ and its URL are always associated with a specific terminal (Smiley Terminal or Smiley Touch), which means that the data is compiled and presented in the HappyOrNot report. This option is not valid on its own.