10 years of experience at your service
Much more than managing the Customer journey…
ITECHIA’s mission is to provide solutions of high performance to optimize the management of public reception, queues, appointments, video communication in waiting rooms and measuring Client satisfaction.
ITECHIA understands the new challenges of professionals receiving Customers or an increasingly connected public who is desired to live a unique experience. That is why we offer complete solutions for the Customer/Patient/User journey: whether it is before, during, or after a site visit, an ITECHIA solution is provided for you.
Our wide range allows us to respond to all areas of activity and organizational methods. ITECHIA is widely recognized as one of the leaders in Customer journey management with more than 5 000 sites set up in Africa.
Solutions and Services
With the support of our first-class technology partners, we suggest making each customer project a unique experience by committing ourselves to integrating successful, proven and guaranteed technologies to you.
WE DISPLAY AND DELIVER YOUR CONTENT EVERYWHERE
We ‘display’ by providing Digital Signage Solutions to customers & ‘deliver’ by using multimedia solutions to bring content to the target public.
Reception and queue management:
ITECHIA offers you the most advanced reception and queue management solutions on the market. You can allocate your teams according to demand, establish a personalized relationship with your visitors and give a modern and dynamic image to your reception.
Allows us to understand our customer behavior like never.
– Analyze your audience in real time.
– Quantify the impact of your communication.
The solution to collect customer feedback.
– Smiley Terminal: Collect maximum feedback in high traffic areas.
– Smiley Touch: Discover the cause of dissatisfaction of your customers and visitors.
– Manage the schedules of your meeting rooms
– Book your room in a few seconds
– Use your screen to diffuse dynamic messages
For your video wall projects, ITECHIA selects the leading technological solutions adapted to your needs: Bezel, brightness, diagonal, architecture, control platform…
Regardless of the sector and the requirement, our display solutions offer you the possibility to transfer your message in the most effective way thanks to an advanced technology with high material products that are designed to last.
Touch-screen totems, interactive kiosks & screens, digital corner, professional screens/tablets.
privileged partner of several world-class manufacturers, ITECHIA offers you a wide range of professional monitors of 10” to 130” and assures you a local guarantee in a swap mode.
To complete our offered solutions, we provide our clients a set of avant-garde technology combining both interactivity and innovation.
In order to meet the requirements of our clients, we dispose a real-time monitoring platform of the installed fleet, associated with intervention procedures specific to each client.
-Reporting: a real-time monitoring is sanctioned by technical and functional reports: daily, monthly, quarterly.
Content & data management:
In the era of big data and business intelligence, ITECHIA positions itself modestly to offer its clients quality statistical refunds, all through customer journey.
They trust us
What our clients say
“TvTools dynamic display has enabled CIH BANK to be at the forefront of technology in branch display, to display itself as a modern bank broadcasting information and advertisements to its customers in real time”.
“Our medical analysis laboratory needs to organize an average flow of 450 blood tests and 200 analyzes per day. ITECHIA’s queue management system has enabled us in recent months to support all existing flows, keeping the same sequence number of patient data and blood tests, which also demonstrates a reliable and robust system”.
“What I appreciated in our relationship is that ITECHIA’s ability to adapt to our constraints, the proactivity of the team to offer relevant solutions and their in-depth knowledge of reception and customer journey issues”.
“Working with Itechia has been a pleasant experience. Their professional and dynamic team has enabled us to deploy several solutions on hundreds of agencies and thus continues to our great satisfaction”.
“I would like to thank you for all the efforts provided for the implementation of the project and thank you through you the company HappyOrNot for the quality of its solutions and ITECHIA for the quality of the collaboration with ONDA”.
“The quality of the welcoming but above all the comfort have been significantly improved since the installation of the system, both for our customers and for our agents. From now on our customers sit comfortably in the waiting area, calm and respect the order of passage without any issue. Our agents are done with the voice call and no longer must settle traffic conflicts. Since the installation, we have noticed a saving of time in the processing of requests but above all a reduction in waiting time for our customers. Our establishment has improved its image with a more professional welcome. I recommend!”.
“The implementation of the reception management system is part of an overall reorganization of our reception service. The solution implemented went beyond our expectations. In addition, the device is configurable, so we programmed it not to make our visitors wait longer than 5 minutes. The product is reliable, easy to install”.
Our Key figures
/ 20 maintenance technicians