A trend has been appearing for several years now as of the dematerialization of paper documents.
Little by little, all sectors are getting involved by starting by administrations, the banking sector or retail.
We note the disappearance of transport tickets or sales receipts with the legislator has requested to stop for September 2020 for purchases of an amount less than € 10.
As for transport tickets, more and more communities are offering a ticket by SMS to make life easier for users.
If ecology and consumer comfort are the major arguments in the decision of companies to switch to dematerialization, we also note that this solution allows savings.
ESII adapts its products to support companies and administrations towards a more digital experience for visitors.
To work without the paper ticket, we have designed two smart solutions that are established with smartphones.
Note that 94% of French people are equipped with a mobile phone, which is reassuring as to the possibility of use by the greatest number. However, these solutions are integrated with a classic line with ticket.
Smartwait ™: the digital ticket on application
We can summarize Smartwait ™ as a solution for taking appointments during the day.
Rather than taking a ticket at a terminal, it allows a user to choose their arrival time for a given service from the brand’s mobile application.
In the application, the user can view the nearest stores and have the estimated waiting time for each of the departments. He manages his time optimally and can take his ultimate time until he is called on thanks to a notification on his smartphone.
Smartwait ™: the digital ticket by QR code
Smartwait ™ also allows you to take a ticket directly on your smartphone by scanning a QR code placed in the sales area.
The customer then chooses the service he wants to access and the schedule that suits it.